Trade FAQ's
We offer a discount of 10% off our trade collections as standard. If your annual spend is greater than £2,000 this discount now extends to 20%. We’re always happy to quote for bespoke orders or for volume quantities so please do get in touch with trade@matildagoad.com if we can help with anything you’re working on.
Your trade discount code is only valid with the email address specified in your application. If you would like to add further contacts, please respond to this email.
You can place all orders through our website using your discount code at checkout, however if you require a proforma or custom quote, please contact trade@matildagoad.com and we'll be able to help.
We are available Monday-Friday, 9:30-17:30 (GMT) on +44 7538 003152 if you need assistance with an order.
You can view the full range in our trade catalogues below, where you can also find product details and pricing:
Are duties and taxes included in shipping?
Local customs and duties will be calculated at the checkout for customers shipping to the US and Canada. Customers will however be held liable for any other charges that may occur on delivery.
Orders shipping elsewhere exclude local customs and duties, and customers will be held liable for customs or duties charges.
Is VAT included in the price?
VAT is included in the cost of a product. VAT is deducted at checkout on International orders shipping outside the UK.
How long will it take for my item to arrive?
We aim to despatch all orders within 1-4 days from our UK warehouse. Delivery to the UK and US takes 1-4 days. For international orders shipping takes 3-10 days depending on delivery location. More information on shipping can be found in our Delivery page.
I haven’t received my dispatch confirmation within 1-4 days, what shall I do?
Please double check your junk email box and then contact info@matildagoad.com.
Where do you ship to?
We ship most of our products worldwide subject to UPS's shipping policy. If you can’t find your country at checkout please contact info@matildagoad.com. All standard UK orders are shipped with DPD Local and Royal Mail, and international orders are shipped with UPS.
How are the costs of delivery calculated?
Costs are calculated based on the size and weight of your parcel. We often review shipping costs to ensure the fairest price possible.